Customer Support Agent

SYS Group is looking for a full-time Customer Support Agent for its high growth financial services company in Nenagh, Tipperary (on-site). This role will report into the Operations Manager and will be working in a fast-paced, dynamic environment. This job is most suited to an ambitious person comfortable working to deadlines with first-class communication skills.

The successful applicant will be given full training and is required to start immediately.

Interested applicants are asked to send their CV and cover letter to

Key Responsibilities

  • Provide our Financial Advisers and in-house team with first-class support
  • Managing reception duties
  • Timely and effective communication with clients & internal departments via e-mail & telephone
  • Receive and accurately enter bookings on SYS Group’s CRM system
  • Manage new business pipeline appointments
  • Manage existing client relationships
  • Respond to queries in a prompt manner
  • General administrative duties that arise or tasks outside of the job description where required
  • Liaise with Operations to ensure customer commitments and appointments are delivered upon.
  • Proactive problem-solving with customers and colleagues when issues arise.
  • Ability to identify and assess a client’s needs based on their records/files
  • Handle customer complaints with respect for the customer and company in mind


Skills & Experience Required

  • Entry-level role with relevant customer service experience
  • Excellent communication skills and attention to detail
  • Previous experience using a CRM, data management system a distinct advantage
  • Excellent IT and Microsoft skills. Word/Excel
  • Strong organisational skills
  • Ability to work alone as well as part of a wider team
  • Willingness to learn and bring new ideas to the table
  • Knowledge of the financial services industry is a bonus but not essential



  • Pension provided once probation period met
  • Death in service provided for by SYS Group once probation period met
  • Career progression & training 


For more information, please contact or visit

Executive Director Level & Senior Financial Consultants

The SYS Group are looking for Executive Director Level & Senior Financial Consultants to join their dynamic and expanding team (to service existing books of business in the Cork & Kerry Regions).

This is a unique opportunity for the right people and is suited to those with commitment, integrity, ambition and motivation to build a long-lasting successful career in financial services.

The company provides a dynamic working environment with a culture that is focused upon getting the best out of each other and are willing to offer an excellent remuneration package.

Key Responsibilities include:

  • To build on existing relationships and develop new and existing clients.
  • To develop and implement strategies to grow the business.
  • To develop client relationships and deliver an expert and highly professional service.
  • Make recommendations and provide solutions to client’s requirements ensuring adherence to compliance regulations and standards.
  • Possess the ability to build strong lasting relationships.
  • To achieve annual targets and to develop the client base through sales and networking initiatives.

Skills & Experience Required:

  • An interest in developing a long-term career in financial services.
  • QFA minimum qualification required.
  • Minimum 2-year experience in a client facing financial sales position.
  • Track record in meeting/exceeding client expectations.
  • Proven sales track record.
  • Strong technical knowledge of financial products, structures and processes of the Life, Pensions and Investments industry with a strict adherence to the regulatory requirements.
  • Ability to work as part of a high performing team.

This is an opportunity that does not come up very often.

To apply in confidence, contact Tony Delaney, CEO at 067 57052 or email your CV to or post it to Quintin’s Way, Nenagh, Co. Tipperary.